Privacy Policy

Introduction

At Oak, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

– Personal Information: Your name, email address, and phone number.

– Shipping Information: Your delivery address and any additional details needed to deliver your order.

– Order Information: Products purchased, order details, and payment status.

– Technical Information: Certain information about your browser, device, and website usage to help us improve our services.

We only collect information that is reasonably necessary to operate our store and provide our services.

How We Use Your Information

We use your information to:

– Process and confirm your orders.

– Arrange shipping and delivery.

– Communicate with you regarding your purchases or inquiries.

– Provide customer support and handle complaints, returns, and exchanges.

– Improve our website, products, and shopping experience.

– Comply with applicable legal and regulatory requirements.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your shopping cart, maintain essential website functions, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including the shopping cart and checkout process.

Payment Information

Payments made through our website may be processed by third-party payment service providers, including Paymob.

Oak does not intentionally store your full payment card details on its website. Payment information is handled according to the relevant payment provider’s security procedures and privacy policy.

Sharing Your Information

We may share the information necessary to complete your order with trusted third parties, including:

– Payment Providers: To process payments securely.

– Shipping and Delivery Companies: To deliver your purchases.

– Website and Technical Service Providers: To operate, maintain, and improve our website.

We do not sell your personal information to third parties. Information may also be disclosed when required by applicable law or legal obligations.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and any information we are required to retain.

To make a request, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to process orders, provide customer support, maintain appropriate business records, and comply with applicable legal requirements.

Third-Party Services

Our website may use third-party services, such as payment gateways, shipping providers, and website analytics tools. These services may process information according to their own privacy policies.

We encourage you to review the privacy policies of the relevant providers when using their services.

Changes to This Privacy Policy

Oak reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page, and the updated policy will take effect upon publication unless otherwise stated.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Brand: Oak

Email: info@oak-eg.co 

Website: www.oak-eg.co